We take great pride in our reputation for quality service, before, during and after a sale. In-stock orders will be shipped promptly. For items on back-order, we will advise you of this with an estimated time of arrival and ask if you would like to wait, or cancel your order. For items that are damaged in transit, or unsuitable, please return to us in new condition, postmarked no later than 10 days from date of receipt by you, along with invoice and credit card transaction slip and your money will be refunded.
Shipping will be by post at the lowest rate available, depending on the weight and dimensions of the package, with no handling charges. For downriggers and other items not listed in our online catalogue please call toll-free, 1-877-287-8933 for details on availability, price and for a shipping quote. Expedited shipping will be at the purchasers cost. All entry preparation, fees and duty, if applicable, will be the purchasers responsibility.
We will ship orders internationally at our cost of shipping and insurance. Shipping is calculated by weight and dimensions. large packages (over 1m length) are assessed oversize charges in addition to basic shipping. We will ship anywhere that our credit card service provider deems as secure. This may mean that payments must be received by us in advance of your order shipping.