Refund policy
We want you on the water with gear that works. If something is not right, talk to us.
Returns
You may return most items within 30 days of purchase for a refund or exchange, provided they are unused, in original packaging, and accompanied by proof of purchase. Gear that has been fished, mounted, spooled or rigged cannot be returned unless it is defective.
Start a return by contacting orders@tyeemarine.ca or calling 250-287-2641. Please contact us before shipping anything back, so we can confirm the return and give you the correct address.
Return shipping is the customer's responsibility unless the item is defective or we sent the wrong thing, in which case we cover it.
Items that cannot be returned
- Frozen and brined bait, and other perishable goods
- Gift cards
- Special orders and items brought in specifically for you
- Used and consignment equipment, which is sold as-is
- Firearms, magazines marked "Firearms licence required", and ammunition
Special orders and items brought in specifically for you do not include items you order on this website, even when we order them in for you.
Defective goods and warranty
If an item fails, contact us. Most of what we sell carries a manufacturer's warranty, and we will help you make the claim rather than sending you off to do it alone.
We also repair in store. Rod, reel and downrigger repair is done on site, and we are an authorised Scotty service depot.
Refunds
Approved refunds are issued to the original payment method. Once we have received and inspected the return, please allow a few business days for your bank or card issuer to post it.
Shipping charges are not refunded unless the return is the result of our error.
Damaged in transit
If your order arrives damaged, contact us within 7 days with photographs of the packaging and the goods. We will replace the item or refund it.
Contact
Tyee Marine & Outdoors
880 Island Highway, Campbell River, B.C. V9W 2C3
250-287-2641, toll free 1-877-287-8933
orders@tyeemarine.ca